Refund and abort handling for paid diagnosis.

Diagnosis and triage payments

Paid diagnosis or technical triage covers operator review, evidence assessment, scope classification and customer-safe next-step guidance. It does not guarantee recovery, repair, checkout restoration, malware removal or an outcome percentage.

Case-by-case refund review

Refunds or aborts are reviewed case by case. Relevant factors include whether service work has started, whether RescueWP has begun operator diagnosis or evidence review, whether required evidence or authority is missing, and whether the case is provider-boundary, outside scope or unsafe to continue.

Before work starts

If paid service work has not started and the case cannot proceed because of scope, authority, evidence or operational constraints, RescueWP may cancel or refund according to the case facts and payment status.

After work starts

If operator diagnosis, triage or evidence review has started, any refund is assessed against the work already performed and the reason delivery cannot continue. A finding that repair is not possible or not safe does not automatically mean the diagnostic service was not delivered.

Secrets and payment data

Do not submit passwords, tokens, full credentials, card data, raw secrets or private third-party data through ordinary forms or email when requesting a refund or abort review. RescueWP does not request raw credentials or secrets in public intake. Payment processing is handled by Stripe, and RescueWP does not store card data.

How to request review

Contact incidents@rescuewp.com with your safe case reference, payment reference if available, site URL and a short explanation. Do not include credentials, raw secrets, card data or private third-party data.